Rental Policy

01

Bookings & availability

Every hire is subject to availability for the dates you select. Booking early is recommended, especially during busy seasons.

• Individual rental items can be booked directly through the website, subject to availability.
• Packages are requested through a quotation. Share your event details and preferences so we can confirm what is suitable.
• A booking is confirmed once a deposit equal to 50% of the quoted amount has been paid.

02

Quotations & customisation

Packages can be tailored to your theme, guest numbers and preferred setup.

• When requesting a quotation, provide your event date, location, required items, quantities, budget and any additional services needed.
• Prices may vary depending on quantity, rental duration, location, event type and services required.
• Quotations are valid for seven working days from the date of issue. After this period, pricing and availability may need to be reconfirmed.
• Changes to your selection may affect the price and availability. Revised details will be confirmed with you.

03

Payments & deposits

Our payment terms help secure your booking and ensure arrangements are confirmed before your event.

• Individual rental items require full payment to secure.
• A booking is confirmed once the required 50% deposit has been paid.
• The remaining 50% balance is due at least two days before the event.
• Accepted payment methods include EFT, card, cash and mobile payments, subject to the arrangements confirmed by the business.
• Any additional agreed charges will be communicated as part of your quotation.

04

Delivery, collection & setup

Delivery and collection arrangements depend on your event location and requirements.

• Delivery arrangements and applicable charges will be confirmed during the quotation and booking process.
• Please provide an accurate event address and ensure the venue is accessible at the agreed time.
• If you would prefer to collect the items yourself, provide the necessary information.
• Collection and return arrangements must be agreed upon with our team in advance.

05

Equipment care & returns

Please take care of all hired equipment while it is in your possession.

• Use hired items responsibly and for their intended purpose.
• Protect equipment from avoidable damage and unsafe conditions.
• Return the equipment, or have it ready for collection, at the agreed time and in the condition in which it was received.
• If you need additional time, contact us as soon as possible to discuss an extension. Extensions are subject to approval and availability.
• Late returns may affect subsequent bookings. Any applicable additional charges will be communicated under the agreed rental terms.

06

Damages & missing items

Please let us know as soon as possible if an item is damaged, broken or missing.

• Please report damaged, broken or missing items to our team as soon as possible.
• Customers may be held responsible for damage or loss occurring while items are in their care.
• Damaged items will be assessed to determine the applicable repair or replacement cost.
• Any applicable damage or replacement charges will be communicated to the customer.

07

Changes & cancellations

We understand that event plans can change. Contact us as soon as possible to discuss changes or cancellations.

• Changes to event dates, rental items, quantities, locations or required services are subject to availability and approval.
• Changes may affect your quotation and the total booking cost. Revised arrangements must be confirmed by our team.
• Any cancellation charges or refunds will be reviewed according to your booking arrangements and applicable consumer rights.